Monday, September 29, 2014

Listening to Unhappy Customers Can Turn Them Into Happy Ones

Hadi Aboukhater Latest Startup Post


By Hugo Moreno The use of social media to engage customers has been a top priority for marketers over the last several years. According to a 2013 study by the University of Marketing Research, 77% of successful U.S. companies use Twitter and 70% use Facebook to communicate with customers. Companies however are slowly starting to realize that frequent usage of social media outlets does not necessarily mean a better bottom line, according to “Using Social Media to Improve Customer Loyalty”, a Forbes Insights case study sponsored by SAP. …read more


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